Privacy Policy

Effective Date: June 10, 2025

At Houses4sale Kenya (accessible at https://houses4salekenya.com/), we are deeply committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and interact with our website, including any associated features, mobile applications, or services (collectively, the “Site”). Please read this Privacy Policy carefully to understand our practices regarding your data. If you do not agree with the terms of this Privacy Policy, please do not access or use the Site.

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the revised Privacy Policy on this page and updating the “Effective Date.” Your continued use of the Site after any changes indicates your acceptance of the revised Privacy Policy.

1. Collection of Your Information

We may collect various types of information about you when you visit and interact with Houses4sale Kenya:

a) Personal Data (Information you voluntarily provide): This includes any personally identifiable information you submit to us, such as:

• Your name, email address, phone number, and physical address when you register for an account, create a property listing, or subscribe to our newsletter.
• Information provided when you complete a contact form to inquire about a property or communicate with an agent/owner.
• Any details you provide when participating in surveys, contests, or promotions.
• Social Media Login Data: If you choose to register or log in using your Facebook or Google account, we may access certain personal information provided by your social media provider (e.g., your name, email address, public profile information) to facilitate your account creation and login on our Site.

b) Derivative Data (Information automatically collected): Our servers automatically collect certain information when you access the Site. This may include:

• Your Internet Protocol (IP) address.
• Your browser type and operating system.
• Access times and dates.
• The pages you have viewed immediately before and after accessing our Site.
• Referring/exit pages.
• Device information (e.g., device ID, model, manufacturer).

c) Financial Data: If you purchase listing packages or other services on our Site, we may collect limited financial information, such as data related to your payment method (e.g., card brand, expiration date). However, most financial transactions are processed directly by our secure third-party payment processors (e.g., Stripe, M-Pesa gateways). We do not store sensitive payment card details on our servers. You should review the privacy policies of these payment processors for details on how they handle your financial information.

d) Data from Listings: If you are an agent or property owner, the information you provide when creating a property listing (e.g., property description, photos, location, price, contact details) will be publicly displayed on the Site.

2. Use of Your Information

The information we collect about you serves to enhance your experience on Houses4sale Kenya and support our operations. We use your information to:

• Create, manage, and maintain your account on the Site.
• Process your transactions for listing packages or other services.
• Enable and facilitate communication between users, agents, and property owners through our contact forms.
• Generate and display your agent or agency profile on the Site.
• Send you essential account-related notifications and updates.
• Send you newsletters, marketing, and promotional communications (you can opt out at any time).
• Personalize your experience on the Site by showing you relevant properties and content.
• Improve the Site’s efficiency, functionality, and user experience through analytics and monitoring of usage trends.
• Perform internal business analyses and research.
• Identify and prevent fraudulent transactions and unauthorized access to the Site.
• Resolve disputes and troubleshoot technical problems.
• Respond to your customer service inquiries and support requests.
• Comply with legal obligations and enforce our Terms of Use.

3. Disclosure of Your Information

We may share information we have collected about you in specific situations:

a) Public Display (for Listings): If you list a property, your contact information (as provided in your listing) and public profile details will be visible to other users who browse your listings or contact you.

b) To Facilitate Communication: When you use a contact form on a property listing, your inquiry and contact details (name, email, phone number) are directly shared with the relevant agent or property owner so they can respond to your request.

c) Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These services include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These parties are obligated to protect your information and use it only for the purposes for which it was provided.

d) Legal Requirements and Rights Protection: We may disclose your information if required to do so by law, in response to legal process (e.g., a court order or subpoena), or if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

e) Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your personal information.

f) Affiliates: We may share your information with our affiliates, subsidiaries, or parent companies, in which case we will require them to adhere to this Privacy Policy.

g) Third-Party Advertisers: We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites (obtained through cookies and other tracking technologies) to provide advertisements about goods and services of interest to you.

4. Tracking Technologies (Cookies and Web Beacons)

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Site. These technologies help us customize the Site, improve your experience, and analyze Site usage.

• Cookies: Small data files stored on your device that help us recognize you, remember your preferences, and provide personalized content. Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
• Web Beacons/Tracking Pixels: Small electronic files embedded in web pages or emails that permit us to count users who have visited those pages or opened emails and for other related website statistics (e.g., recording the popularity of certain content and verifying system and server integrity).

5. Third-Party Websites

Our Site may contain links to third-party websites or applications, such as property portals, social media platforms, or payment gateways, that are not operated by us. Once you click on these links and leave our Site, we are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of every website you visit, especially before providing any personal information.

6. Security of Your Information

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are entirely perfect or impenetrable, and no method of data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure. Any information you transmit to us online is done at your own risk.

7. Policy for Children

Houses4sale Kenya is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.

8. Your Rights under the Data Protection Act, 2019 (Kenya)

As a data subject in Kenya, you have specific rights regarding your personal data under the Data Protection Act, 2019. These rights include:

• The right to be informed of the use to which your personal data is to be put.
• The right to access your personal data held by us.
• The right to object to the processing of all or part of your personal data.
• The right to correction of false or misleading data.
• The right to deletion of false or misleading data.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before processing your request.

9. Account Information and Data Deletion

You may review, update, or terminate your account at any time by:

• Logging into your account settings on the Site and updating your profile information.
• Contacting us directly using the contact information below.

Upon your request for account termination, we will deactivate or delete your account and associated personal information from our active databases. However, some information may be retained for a reasonable period in our archives for purposes such as preventing fraud, troubleshooting issues, assisting with investigations, enforcing our Terms of Use, and complying with legal obligations.

If you wish to request deletion of specific personal data, please contact us. We will process your request in accordance with the Data Protection Act, 2019.

10. Contact Us

If you have any questions or comments about this Privacy Policy, our data practices, or your rights, please contact us at:

Phone:  +254 702 235 186  Email:  info@houses4salekenya.com